Effective date: November 11, 2026
K&N Service, Inc. (“K&N Service,” “we,” “us”) repairs appliances in the Greater Houston area. This policy explains what information this website, knservice.com, collects, how we use it and the choices you have.
Information you give us
- Service Request form: your name, phone number, email address, service address, the appliance’s brand, model and serial number, and your description of the problem.
- Survey form: your name, phone number, email address, address, your answers about your service visit, and whether you allow us to use your comments as a testimonial or to contact you as a reference.
We do not ask for payment card numbers, Social Security numbers or other government ID numbers on this website. Please do not enter them in a form.
How we use it
- To respond to your request, schedule and perform your service, and follow up about it.
- To review your feedback and improve our service.
- To publish a testimonial, only if you gave permission on the survey, and never with your full name, phone number or address.
We do not sell your personal information, and we do not share it with other companies for their own marketing.
Where it goes and how long we keep it
- When you submit a form, the website emails your submission to our office staff.
- The website keeps its own copy of each submission for 30 days and then deletes it automatically.
- The emailed copy stays in our company email as a business record for as long as we need it for service, warranty and record-keeping.
- When a repair is covered by a manufacturer’s warranty, we may share the details the manufacturer requires, such as your name, address and the appliance’s model and serial number, with that manufacturer.
Information collected automatically
- Server logs. Like most websites, our hosting provider records basic technical information for each visit, such as your IP address, browser type, the page requested and the time. These logs are kept for a short time.
- Visit statistics. We use Google Analytics and Jetpack Stats to see how many people visit the site and which pages they view. These services collect information such as pages viewed, approximate location, device and browser, and may set cookies or similar identifiers.
- Spam protection. Our forms use Google reCAPTCHA to block spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
- Maps and fonts. The map on our Contact page and the fonts on this site load from Google’s servers, so Google receives your IP address when your browser requests them.
- Advertising. We advertise on Google. If you reach this site from one of our ads, Google may record that visit.
You can block or delete cookies in your browser settings. The site still works without them, though the forms need JavaScript and reCAPTCHA.
Who we share information with
We use a small number of service providers to run the website and our business: DreamHost (website and email hosting), Google (statistics, spam protection, maps and fonts) and Automattic (Jetpack statistics and security). They handle information on our behalf or under their own privacy policies. We may also disclose information when the law requires it, or to protect our customers and our business from fraud.
Security
This website uses an encrypted connection (HTTPS), keeps form submissions for a limited time, and limits access to our staff. No website or email system is perfectly secure, so please do not send us information you would not want in an email.
Your choices
You can ask us what information we have from your use of this website, ask us to correct it, or ask us to delete it. Call us at (713) 869-4518 or write to the address below. We may need to keep some records where the law or a warranty requires it.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
If we change this policy, we will update this page and its effective date.
Contact us
K&N Service, Inc.
7135 W Tidwell Rd, Ste M-106, Houston, TX 77092
Phone: (713) 869-4518
Fax: (281) 817-4031